01 Nov. 11:30 - 12:30 | L3 Session Room 8

Using Data, AI and Intelligent Automation to transform your Customer and Citizen Experiences

Drawing on Microsoft’s work with Smart Places & Connected Communities, you will hear from Wiltshire Council and one of their delivery partners, Thoughtonomy, as they embark on a strategic journey to innovate services, manage budget cuts and improve how they work across the council and with residents by leveraging bots, intelligent automation and smart data to create a more prosperous, thriving local community. The session will conclude with an open panel discussion on the topics of data and AI and the role these can play in establishing the Smart Places and Connected Communities of the future.