31 Oct. 11:30 - 12:30 | L3 - Session Room 13

Seize the Data for the Future of Retail Customer Journeys

With technological advancements like the Internet of Things (IoT), the Cloud and Advanced Analytics now being part of every discussion we have with our retail customers, this session looks at what's really changed, how organisations can best take advantage, and how better use of customer data can be the real difference between failure and success. The session will also take a look at the powerful effect mixed reality will have on the future of customer experiences and store design.
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