01 Nov. 14:00 - 14:30 | L0 - Expo Purple Theatre 2

The age of AI conversational commerce for the next generation customer Service

Join GCI’s Head of Propositions, Karl Roberts, as he explores the age of AI conversational commerce for the next-generation customer service. He will demonstrate how AI is impacting on the customer omni-channel and how unlocking customer conversations can improve the customer experience. Karl will also show actual AI in action around voice, biometric technologies and cognitive tracking, as well as discuss how organisations are breaking new automation barriers.
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