31 Oct. 11:30 - 12:00 | L1 Blue Theatre

Expo theatre: Intelligence in Dynamics 365 for customer service - driving compelling customer and advisor experiences.

In this session expect to see how Microsoft AI capabilities infused in Dynamics 365 can deliver fast, personalised and omnichannel customer service experiences for customers and advisors, and how the channel integration framework is foundational for the future of omnichannel customer service. Also understand how customer service leaders can get actionable insights into critical performance metrics and emerging trends, and use virtual agents to quickly resolve support issues.